Shawn and his guys came out to see why my A/C wasn’t working. very professional and friendly. Turns out my 18 yr old system had a leak inside the system and so the Freon was gone. He gave me 3 different options. I could have him fix it (still on the expensive Freon), he could just change out the parts to put us with the newer Freon, or a Brand new system. running the numbers we decided a new system was the way to go. About a week after it was installed we had an issue. He sent one of his guys ASAP, turned out just a loose screw. Be working ever since.